Returns & Refunds Policy
This returns & refunds policy explains how STEEL RIVER DRINKS LTD, herein STEEL RIVER DRINKS manages returns & refunds and answers some frequently asked questions.
Topics
- Can I return a product?
- How long does it take for a refund after returning a product?
- What happens if I return a defective, damaged, or incorrect item?
- What happens if I return unopened and unwanted goods?
- What happens if I change my mind about a product?
Can I return a product?
Items purchased through https://steelriverdrinks.com/ can be returned within 14 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.
How long does it take for a refund after returning a product?
It can take up to 25 days for an item to reach us once you return it. Once the item is received, it usually takes 2 business days for the refund to be processed and 5-10 business days for the refund amount to show up in your account.
What happens if I return a defective, damaged, or incorrect item?
If you return a defective, damaged, or incorrect item, you’ll be refunded the full standard postage cost once your return is processed.
What happens if I return unopened and unwanted goods?
For returned unopened and unwanted goods, you will receive a refund less the postage costs. Return postage will be at your own expense. To guarantee that your returned item(s) reach us please use signed for mail services, as we can only process a refund for products that we receive, undamaged by postal services.
What happens if I change my mind about a product?
We are unable to refund open products by the customer if you change your mind.
If you have any questions, please contact us with the subject heading “Returns & Refunds Policy”.
